When you’re trying to gain an edge over big names like Amazon, one of the most crucial areas your business needs to focus on is its reputation. Sources like Google, Yelp, and even reviews on your own site can determine whether or not a potential shopper turns into a loyal customer. When retail customers are shopping for new furniture, home goods, mattresses, audio systems, you name it—they’re not just looking at brands they want to buy, they’re looking for an experience! Your business can offer friendly, local service, professional product knowledge, and the incredible advantage of buying and taking home same day! But if your reviews are less than stellar, those shining traits dull very quickly.
Reputation Management from Simply Design is a multi-faceted process that aims to show your customers that you offer something that’s heavily lacking in this day and age: good customer service! We’ll monitor your reviews on all the major review mediums such as Google, Yelp, and Facebook and craft unique, thoughtful responses to both the good and the bad. Then we’ll identify ways your business can increase its good reviews in order to help you improve your standing amongst competitors.